|
| |
 | Benchmarks and Metrics - benchmarking, best practices and call center
metrics resources and consultants. |
| News letters -management newsletters for direct marketing and
customer service. Available online and by email delivery. |
| Contact
center associations directory |
| Research: KPI,
call center metrics, ecommerce, market analysis and management |
| Legislation
- laws and DNC compliance for call centers. |
| National
seminars and webcast online workshops |
| Online
Book Store - books include marketing,
customer support, computer telephony, call center, management, eBusiness and
Telemarketing. |
| Publications
- magazines, news and other publications for marketing and customer support
professionals. |
|
